How to create a Confluence Support ZIP

Sometimes our support will ask you to send a Support ZIP to clarify your request.

• You need to be an administrator to create a Support ZIP.

• Support ZIPs can only be created on Server and Data Center instances.

Confluence, Jira and Bitbucket

1. Please follow the instructions on the official Atlassian help: Create a Support Zip

2. Attach the ZIP file to your open support ticket. You can use drag&drop or upload the file as an attachment.

3. If the file is too large, please let us know and we will send you a link to a file share.

bitvoodoo Support ZIP

If your issue is about a specific bitvoodoo app, please use the bitvoodoo support ZIP.

1. Follow the instructions on this page: How to create a bitvoodoo Support ZIP

2. Attach the ZIP file to your open support ticket.