FAQ

Frequently asked questions and How-To articles

If you can't find the answer to your question in this FAQ or the documentation, please feel free to contact us.

Migration to the Cloud

How to migrate Viewtracker data from Server / Data Center to Cloud?

Tracking

What counts as a view in Viewtracker?

Why can't I see data from before we used Viewtracker?

Caching in reports

How does the Viewtracker app store page view data?

How can I track just a single page or specific pages?

How can I prevent Viewtracker from tracking a page view?

General

Differences between Viewtracker and Analytics for Confluence

What are Viewers?

Is Viewtracker EU General Data Protection Regulation (GDPR) compliant?

How does Viewtracker affect Confluence's performance?

How to create a Viewtracker Support ZIP

Administration & Troubleshooting

How do I remove data from Viewtracker?

Log Message: Cannot execute atlassian-spring-scanner-runtime: plugin has an extra copy of atlassian-spring-scanner-annotation classes

Log Message java.sql.SQLException: Numeric Overflow

Built-in reports not working due to old jTDS Driver for Microsoft SQL Server DB

Activate detailed logging of the Viewtracker App

How to perform a Viewtracker migration reset

How to enable/disable Atlassian's Analytics for Confluence?

How can I hide the view count on top of a page?

MSSQL issue: The incoming request has too many parameters

Compatibility

Using Viewtracker Macro in the global layouts of Refined Theme

Is Viewtracker - Analytics for Confluence compatible with Scroll Viewport?

If you couldn’t find the answer to your question in this FAQ or the documentation, please feel free to contact us.

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